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Unilever

Food service

A consultant-dependent menu analysis process became a private multi-agent workflow that sales teams could run with governed company knowledge.

Two culinary professionals preparing food in a professional kitchen
Industry
Food service
Organization
Global enterprise
Deployment
private multi-agent system

About this case

Case details available under NDA

10 days → ~1 hour

Menu diagnosis turnaround

20 → 500+

Potential serviceable key accounts

The challenge

Bespoke menu diagnosis created commercial differentiation, but the process depended on scarce specialists and costly external consulting.

A single analysis could take many days, limiting how many customer accounts the sales organization could support. The enterprise needed to make the method repeatable without losing expert standards, confidentiality, or review control.

The solution

BasilAOS encoded the analysis method as a private multi-agent workflow.

Library supplied approved product, market, and menu context; Studio coordinated the specialist steps, structured outputs, and review points; Workbench gave salespeople one guided interface for submitting inputs and receiving a client-ready report; Admin governed models, access, and run records.

The results

A professional diagnosis moved from roughly ten days to about one hour in the validated process. Sales teams could self-serve the report instead of waiting for an external consultant.

  • A professional diagnosis moved from roughly ten days to about one hour in the validated process.
  • Sales teams could self-serve the report instead of waiting for an external consultant.
  • The same governed methodology became reusable across many more accounts.
  • The private deployment kept enterprise context inside the approved operating environment.
  • Human review remained available for exceptions and high-value engagements.

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