Solutions · IT & Platform
AOS.work brings the request, the right runbook and authorised tools into one Workspace. Agents prepare the investigation; your IT team controls access, changes and closure.
The support team cannot open the reporting app. Use the access runbook to check the issue and prepare a resolution note. Confirm with IT before making changes.
Reporting access · resolution note
- Owner
- Service deskR
- Due
- Today
resolution-note.md
Today
Requests arrive without context
A short message rarely includes the affected app, error or business impact.
Runbooks sit on the shelf
Experienced colleagues remember the checks. Everyone else has to find them.
The trail is scattered
Checks, approvals and resolution notes end up in separate conversations.
How it works
A service-triage Skill follows your runbook, uses a bound Connector for permitted checks and records what the service owner needs to decide.
- 01
Scope the request
Load the runbook. Identify the app, affected users, symptoms and business impact.
- 02
Confirm access and context
Ask which environment is affected. If the Connector needs authorisation, pause for it.
- 03
Run the permitted checks
Use authorised read-only checks. Prepare findings, evidence and a proposed next action.
- 04
Review and verify
IT approves any change and verifies the result. Save the resolution and track open follow-up in Base.
What changes
A complete intake
Scope, impact and missing details are captured before investigation begins.
Runbooks in the workflow
Published Skills carry the team's diagnostic steps into each task.
Explicit tool access
Connectors are bound and tested. Missing authorisation pauses the work.
A traceable investigation
Run records and task outputs preserve the checks and their results.
Governed AI use
Roles, allowed models and Credits limits define how teams use the workplace.
Closure with evidence
The service owner verifies the outcome and retains a reusable resolution note.
Skills for this workflow
Structure a request and select the relevant runbook.
Perform permitted checks and collect the evidence.
Prepare findings, proposed actions and verification steps.
Summarise open requests and recurring issues from Base.
Example Skills, configured to your process and released through Explore.
Bring a runbook and a service request. See a governed workflow take shape.