Unilever

Case details available under NDA

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How a global food-service team turned a ten-day diagnosis into one hour

A consultant-dependent menu analysis process became a private multi-agent workflow that sales teams could run with governed company knowledge.

Industry

Food service

Industry

Food service

Company Size

Global enterprise

Company Size

Global enterprise

Founded

Deployment: private multi-agent system

Founded

Deployment: private multi-agent system

10 days → ~1 hour

Menu diagnosis turnaround

10 days → ~1 hour

Menu diagnosis turnaround

20 → 500+

Potential serviceable key accounts

20 → 500+

Potential serviceable key accounts

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Challenge

Bespoke menu diagnosis created commercial differentiation, but the process depended on scarce specialists and costly external consulting.

Bespoke menu diagnosis created commercial differentiation, but the process depended on scarce specialists and costly external consulting. A single analysis could take many days, limiting how many customer accounts the sales organization could support. The enterprise needed to make the method repeatable without losing expert standards, confidentiality, or review control.

Solution

BasilAOS encoded the analysis method as a private multi-agent workflow.

BasilAOS encoded the analysis method as a private multi-agent workflow. Library supplied approved product, market, and menu context; Studio coordinated the specialist steps, structured outputs, and review points; Workbench gave salespeople one guided interface for submitting inputs and receiving a client-ready report; Admin governed models, access, and run records.

Results

A professional diagnosis moved from roughly ten days to about one hour in the validated process. Sales teams could self-serve the report instead of waiting for an external consultant.

A professional diagnosis moved from roughly ten days to about one hour in the validated process.

Sales teams could self-serve the report instead of waiting for an external consultant.

The same governed methodology became reusable across many more accounts.

The private deployment kept enterprise context inside the approved operating environment.

Human review remained available for exceptions and high-value engagements.

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